Refund Policy

Our goal is to ensure your satisfaction with your purchase. Please review our refund policy below:

Returns :

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with tags still attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at selfsigns@gmail.com. Kindly note that returns should be sent to the following address: 1179 Edgewater Ave, Ridgefield, NJ 07657.

Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at selfsigns@gmail.com.

Damages and Issues :

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and take appropriate action to make it right.

Exceptions/Non-Returnable Items :

Certain items cannot be returned due to their nature. This includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about the return eligibility of a specific item, please get in touch with us.

Please note that sale items or gift cards are not eligible for return.

Exchanges :

If you wish to exchange an item, the fastest way is to initiate a return for the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period :

For merchandise being shipped into the European Union, you have the right to cancel or return your order within 14 days, regardless of the reason. The same eligibility criteria apply as mentioned above for returns. Please ensure the item is in the same condition as when you received it, with all tags attached and in the original packaging. You will also need to provide the receipt or proof of purchase.

Refunds :

We will notify you upon receiving and inspecting your return. Once the refund is approved, we will automatically issue the refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the approval of your return and you have not received the refund, please contact us at selfsigns@gmail.com for further assistance.